Cookie Policy

1. What is a cookie?

A cookie is a small text file placed on your device (computer, smartphone, tablet) when visiting a website. It enables the site to remember information about your visit, such as your preferred language, session identifier, or display preferences. Cookies do not contain viruses and cannot access information stored on your device.

2. Consent

During your first visit to our site, a consent banner informs you of the use of cookies and allows you to accept or refuse non-essential cookies. Only cookies strictly necessary for site operation are placed without your prior consent, in accordance with Article 82 of the French Data Protection Act. Your choice is stored for 6 months. You may modify your preferences at any time via the "Manage cookies" button at the bottom of each page.

3. Essential Cookies

These cookies are essential for the Platform to function and cannot be disabled:

• Authentication session cookie: maintains your secure connection during browsing (duration: session).
• Consent preferences cookie: remembers your cookie choices (duration: 6 months).
• CSRF security cookie: protects against cross-site request forgery attacks (duration: session).
• Language and location cookie: remembers your preferred language and country (duration: 1 year).
• Load balancing cookie: ensures proper traffic distribution for optimal performance (duration: session).

4. Analytics Cookies

With your consent, we use analytics cookies to understand how visitors interact with our site:

• Google Analytics: audience measurement, pages viewed, user journey (duration: 13 months). Data is anonymized by IP address truncation.
• Performance measurements: page load times, error rates to improve service stability (duration: 13 months).
• Usage statistics: aggregated data on use of search and booking features (duration: 13 months).

5. Functional Cookies

These cookies enhance your experience by remembering your preferences:

• Display preferences: light/dark theme, font size, map display mode (duration: 1 year).
• Search history: remembers your recent searches for practitioners and specialties (duration: 30 days).
• Online assistance: remembers your interactions with our support to ensure conversation continuity (duration: session).

6. Marketing Cookies

With your explicit consent, marketing cookies may be placed to measure the effectiveness of our campaigns:

• Conversion tracking: performance measurement of our advertising campaigns (duration: 90 days).
• Professional campaigns: measurement of campaigns targeting healthcare professionals (duration: 6 months). These cookies are never used for medical profiling or targeting based on health data.

7. Third-Party Cookies

Certain third-party services integrated into our Platform may place their own cookies:

• Stripe: securing online payments and fraud prevention.
• Mapbox: displaying maps showing practitioner locations.
• Video host: playing embedded videos (tutorials, presentations).
• Social networks: social sharing buttons. These cookies are only placed if you interact with these buttons.

8. Retention Period

In accordance with CNIL recommendations, non-essential cookies have a maximum lifespan of 13 months from their placement on your device. Your consent is valid for 6 months, after which the consent banner will be presented to you again. Session cookies are automatically deleted when you close your browser.

9. Cookie Management and Settings

You can manage your cookie preferences in several ways:

• ToubibTrip consent banner: modify your choices at any time via the "Manage cookies" button at the bottom of each page.
• Google Chrome: Settings > Privacy and security > Cookies and other site data.
• Mozilla Firefox: Settings > Privacy and security > Cookies and site data.
• Safari: Preferences > Privacy > Manage website data. Disabling certain cookies may limit access to certain features.

10. Contact

For any questions regarding our use of cookies or to exercise your rights, you may contact us.